Article 1: General provisions
This e-commerce webshop offers its customers the opportunity to purchase the products in its webshop online. These General Terms and Conditions (“Conditions”) apply to every order placed by a visitor to this e-commerce webshop (“Customer”). Additional conditions of the Customer are excluded, unless they have been previously, in writing and expressly accepted.
Article 2: Prices
All prices stated are in euros and, unless otherwise stated, include VAT.
If delivery, reservation or administrative costs are charged, this will be stated separately.
The price stated refers exclusively to the articles as described verbatim. The accompanying photos are intended for decoration and may contain elements that are not included in the price.
Article 3: Offer
Despite the fact that the e-commerce webshop was created with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the offer are not binding. Under no circumstances shall the Seller be liable in the event of manifest material errors, misprints or printing errors. If the Customer has specific questions about e.g. sizes, color, availability, delivery time or delivery method, we request the Customer to contact our customer service department in advance.
The offer is always valid while stocks last and can be modified or withdrawn at any time. The Seller cannot be held liable for the unavailability of a product.
Article 4: Online purchases
The Customer has the choice between bank transfer or credit card payment.
The Vendor is entitled to refuse an order following a serious shortcoming on the part of the Customer with regard to orders involving the Customer.
Article 5: Delivery and execution of the agreement
Any visible damage and/or qualitative deficiency of an item or other shortcoming in the delivery must be reported by the Customer without delay.
The risk due to loss or damage shall pass to the Customer from the moment he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods.
Article 6: Retention of title
The delivered items remain the exclusive property of the Seller until paid for in full by the Customer.
Article 7: Right of withdrawal
The provisions of this article apply only to Customers who purchase items online in their capacity as consumers.
The Consumer has the right to withdraw from the contract within a period of 14 calendar days, unless otherwise specified, without giving any reason, given that the right of withdrawal applies to the good or service ordered by the Customer. To exercise the right of withdrawal, the Customer must inform the Seller of its decision to withdraw from the contract in good time by an unequivocal statement (e.g. written by post or e-mail). The Customer must immediately return or hand over the goods following his decision to withdraw from the contract. The direct cost of returning the goods shall be borne by the Customer unless otherwise agreed.
If the returned product is in any way impaired in value, the right is reserved to hold the Customer liable and claim compensation for any impairment. Only items that are in their original packaging, together with all accessories, invoice or proof of purchase can be returned.
In the event that the contract includes the provision of services and if the Customer has requested that the provision of services commence during the withdrawal period, the Customer shall pay an amount proportionate to what has already been delivered at the time he has notified us that he is withdrawing from the contract, compared to the full performance of the contract.”
Article 8: Warranty
Under the Act of September 21, 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal warranty applies from the date of delivery to the first owner. In order to invoke the warranty, the Customer must be able to present proof of purchase.
The (commercial and/or legal) warranty never applies to defects caused by accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, failure to comply with the instructions for use, modifications or alterations to the article, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.
Article 9: Penalties for non-payment
Without prejudice to the exercise of other rights, in the event of non-payment or late payment, the Customer shall owe interest on the unpaid amount as of the date of the default, by operation of law and without a reminder. Without prejudice to the foregoing, the right is reserved to take back the items not (fully) paid for.
Article 10: Privacy policy (including the use of cookies)
The Vendor reserves the right to collect user data exclusively for internal use, both directly through the collection of data provided by the user at the time of the order and indirectly (e.g. through the use of cookies, which are short data strings on the site user’s computer enabling the Vendor to optimise the content and layout of the site for the user). These data will not be transmitted to organizations contractually linked to the Vendor. In accordance with the law of 8 December 1992 on the protection of privacy in relation to personal data, the user has the right at any time to access, modify, correct and delete this data if he no longer wishes to receive information about our activities. To this end, he can contact the Vendor’s customer service department in writing.
Article 11: Affection of validity – non-waivers
If any provision of these Conditions is declared invalid, illegal or null and void, this shall not in any way affect the validity, legality and applicability of the other provisions. The failure at any time by the Vendor to enforce any of the rights listed in these Conditions, or to exercise any of them, shall never be considered a waiver of such provision and shall never affect the validity of these rights.
Article 12: Amendment of terms and conditions
These Terms and Conditions are supplemented by other terms and conditions expressly referred to, and the general sales conditions of the Vendor. In the event of contradiction, these Conditions shall prevail.
Article 13: Applicable law
Belgian law shall apply. The courts of the Vendor’s place of residence have jurisdiction in the event of legal disputes. The Vendor may also contact the ODR platform.
